Help centre
How can we help?
Answers for patients and clinics on Bookingo.
Popular:
Getting started
Does Bookingo cost anything?
No. Searching, booking, posting quote requests, chatting with clinics and leaving reviews are all free for patients. You pay the clinic for the treatment itself.
Do I need an account?
Not to look around — you can browse clinics, treatments and offers without one. You need a free account to book, post a request, chat or leave a review.
How do I find the right clinic?
Search in plain words (“teeth whitening in JVC”) or browse clinics by category and area. Each clinic shows its treatments, prices, opening hours and reviews.
Which areas does Bookingo cover?
The UAE — Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain and Al Ain.
Booking
How do I book?
Open a clinic, choose a treatment, pick a date, then one of the free times shown. Add your name and mobile number and send — the clinic confirms it.
Do I pay when I book?
No. Bookingo doesn’t take payments or card details. Prices are shown for information; you pay the clinic directly.
Can a dentist come to my place?
Some clinics offer home visits — for example for check-ups, or for patients who can’t travel. If a clinic does, you’ll be asked for your area and address when you book.
How do I know my booking is confirmed?
You get a WhatsApp message when the clinic confirms, declines or moves your booking, and a reminder before it.
How do I change or cancel a booking?
Message the clinic in chat, or reply to the WhatsApp confirmation. The clinic can move or cancel the booking and you’ll be told.
Quote requests
What is a quote request?
A short form — the treatment, city and area, when, an optional budget and a few words about what you need. Ask clinics for a quote.
Who sees my request?
It’s shown in the feed, and clinics in that category that serve your area are notified. Your phone number isn’t shown on your request.
What happens after I post?
Clinics that fit reply under your request. Compare their replies and profiles, then chat with the ones you like.
Reviews & trust
What is a verified review?
When a clinic marks your booking done, you get a personal link. A review written through it is marked as verified — one review per booking.
Is a clinic on Bookingo real?
Clinics sign up with a confirmed email and phone. A “Verified” badge means our team has checked the clinic’s details.
Can I report a post, a review or a clinic?
Yes. Use the ⋯ menu to report it. Our team reviews reports and removes what breaks the rules.
Chat & privacy
Will clinics see my phone number?
A clinic you book with sees the number you give in the booking, so it can confirm by WhatsApp. It isn’t shown publicly.
Can I choose who messages me?
Yes. You can block anyone in one tap, and change who can message you in Settings.
Account
How do I sign in?
With your mobile number or email. For your security we may send a one-time code.
How do I delete my account?
Contact us from the email or number on your account and we’ll delete it.
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Still stuck?Message us and a real person replies — usually within a day.Contact us →
Getting started
What does it cost?
Joining and taking bookings is free, and there’s no commission — patients pay you directly. Bookingo doesn’t take payments.
How do I add my clinic?
Add your clinic: choose your city, area and category, add your details and confirm your email — about two minutes.
Which clinics can join?
Dental clinics across the UAE — general dentistry, whitening, orthodontics, implants, cosmetic, children’s dentistry and emergencies.
Treatments & bookings
How do I list my treatments?
In your dashboard, Treatments: add each treatment with its duration and price (fixed, from, free or on request), and choose whether patients can book it online.
How are free times worked out?
From your opening hours, the treatment’s length, your notice time, the bookings you already have, and how many bookings you can take at once (your capacity).
Can I offer home visits?
Yes. For each treatment choose “at our place”, “at the patient’s place” or either. Home-visit bookings come with the patient’s address and a map link.
How do I manage bookings?
In Bookings: day, week and list views. Confirm, decline or reschedule; after the time, mark done or no-show. The patient is told by WhatsApp.
Can I stop online bookings?
Yes — turn online booking off in your Clinic Profile. Patients still see your treatments and can contact you.
Patients & reviews
Do patients get reminders?
Yes. They get a WhatsApp reminder before each booking, and a message whenever you confirm, move, decline or cancel it.
How do I get reviews?
Mark a booking done and the patient is invited to leave a review; it’s marked as verified. You can reply to reviews in public.
Can I remove a bad review?
No, but you can reply to it. If a review breaks the rules — for example it’s fake or about another clinic — report it and our team will look at it.
Requests, offers & posts
How do I get quote requests?
Requests in your categories and areas come to your notifications. Reply under the request, then chat with the patient.
How do offers work?
Publish a time-limited offer with an original and an offer price; it’s featured on the Offers page with a countdown.
Can I post updates?
Yes — share updates, photos and offers in the feed. Your posts carry your clinic name, category and area.
Account
How do I sign in to my dashboard?
Sign in with your clinic email and password. For your security we may send a one-time code.
How do I close my clinic account?
Contact us from your clinic email and we’ll close it.
No questions match in this section — try another tab, or ask us.
Still stuck?Message us and a real person replies — usually within a day.Contact us →